Hospitality Leadership Institute programs are built from a series of program content modules. Programs can be offered at Penn State's University Park campus or at a location of your choice. Courses are designed for hospitality professionals and those professionals in other industries seeking to understand how to build customer-driven organizations.

The following list sets forth examples of some of HLI's most popular program offerings. These will serve as building blocks for your organization to customize a curriculum determined by the needs assessment and management input.

Service and Quality Leadership

  • Service Quality Leadership
  • Service Recovery Management
  • Product and Process Innovation in Hospitality
  • Hospitality Spanish

    Operations Management

  • Operations Decision Making
  • Operations Analysis
  • Project Management
  • Risk Analysis in Decision Making
  • Forecasting
  • Continuous Process Improvement

    Customer-Driven Culture

  • Leadership in Turbulent Times
  • Essential Leadership Skills
  • Communications for Senior Mangers
  • Managing Conflict
  • Plain English
  • Peer Coaching
  • Servant Leadership
  • Recruitment, Retention, and Selection
  • Training and Development

    Financial Performance

  • Financial Statement Analysis
  • Cost Behavior
  • Decision Analysis for Driving Profits
  • Strategic Financial Management for Hotels
  • Value Creation in Hospitality Operations
  • Revenue Management
  • Budgeting

    Marketing and Strategy

  • Segmentation Strategy
  • Marketing Research
  • New Product Development
  • Advertising and Public Relations Strategy
  • Competitive Priorities
  • Revenue Management

    Hotel Valuation Seminar

  • Financial Analysis of Hotel Investments
  • Control of Hotel Real Estate
  • Developing an Asset Management Strategy
  • Achieving Hotel Asset Management Objectives
  • Valuing Hotel Investments Through Effective Forecasting
  • Valuing Hotel Intellectual Property and Structuring the Capital Stack

    Gaming Management

  • History of Gaming
  • Social and Economic Impacts of Gaming
  • Gaming Regulations
  • Gaming Operations

    Culinary for Foodservice Executives

  • Cuisines of the World
  • Introduction to Sensory
  • Taste: Interpreting Qualitative Guest Feedback
  • Simply Good Food
  • Menu Engineering

    Inclusion for Service Providers

    Click here for program information

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    Functional Area Certifications are listed below to demonstrate how courses can be combined to create certifications.

    Certificate in Financial Management

    Required: Financial Statement Analysis; Strategic Financial Management for Hotels; Value Creation in Hospitality Operations; and Operations Decision Making.
    Optional: n/a

    Essentials of Hospitality Leadership Certificate

    Required: Financial Statement Analysis; Service Quality Leadership; Essential Leadership Skills; Strategic Marketing Management
    Optional: n/a

    Certification in Human Resource Management

    Required: Essential Leadership Skills; Communications for Senior Managers; Leadership in Turbulent Times;
    Optional: Financial Statement Analysis; Operations Decision Making; Customer Driven Management, or Service Quality Leadership

    Certifcate in Operations Analysis

    Required: Product and Process Innovation; Operations Decision Making; Operations Analysis; Service Quality Leadership
    Optional: n/a

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    Organization-wide Training

    Provides online and on-site training opportunities for your entire organization. Many times workplace issues can affect employees in multiple levels of the organization-from frontline staff to the executive level. Online, on-site, or on campus, our "Micro-lesson" courses help you quickly and effectively surmount these common challenges.

    The modular design of Micro-lessons allow you to combine topic areas with other courses to build an entire training program or to supplement your existing training plan.

    Personal Mastery

  • Interpersonal Communications
  • Managing Your Time and Priorities
  • Business Writing: Grammar
  • Business Writing Styles

    Managing Processes

  • Customer Service
  • Project Planning
  • Analyzing Problems
  • Project Management Tools

    Managing Relationships

  • Resolving Conflict
  • Respectful Communications
  • Developing Teams that Succeed
  • Positive Influence


  • Decision Making
  • Moving into Supervision
  • Managing Change
  • Workplace Ethics

    Managing Resources

  • Giving Constructive Feedback
  • Retaining Employees
  • Developing Employees
  • Selection Interviewing

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